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Job Title: Front of House Manager
Reports to: Producing Director
Direct Reports: Front of House team (3-6 people)
Commitment: Part Time, semi-seasonal
   September-December; February-June (theatre season): 25-30 hours/week
   January: 15-25 hours/week
   July, August (dark): <15 hours/week
Compensation: $20/hour 

Main purpose of job:

Front of House Manager is a public facing management position. This manager interacts with our audience, community stakeholders, donors, volunteers, and is responsible for welcoming our community into the space and extending our values to all who enter. The Front of House Manager oversees the day to day operation of welcoming patrons into the theatre, ticketing check in, raffle sales, seating accommodations, and close-out after the performance ends. 

General Responsibilities:

• Provide excellent customer service at in-person performances and events. Manage an environment of care that welcomes our community into the space and extends our values to all who enter.
• Develop and maintain detailed documentation and training material on Front of House policies and procedures.
• Attend recurring meetings such as weekly staff meetings (Wednesdays at 10:00am), 1st rehearsals of productions, and invited dress rehearsals.
• Work at least 5 performance shifts per week (could be up to 8 shows/week – ie. 5 out of 8 – shifts are on average 5 hours long).
• You can expect to work an additional 3-4 hours a week outside of the staff meetings and performance shifts.
• Schedule, manage, and communicate with the FOH staffing team (2-3 staff per show), and manage the FOH volunteers (2-3 per show). 
• Partner with the Development team on volunteer orientations

Specific Duties:

• Front of House
• Event Support
• Box Office
• Volunteer Coordination

Qualifications/Characteristics/Key Competencies:

• Positive attitude, strong work ethic, flexibility and ability to be self-directed
• A strong commitment to equity and inclusion
• Cultural agility, and proven experience working with diverse teams
• Ability to meet deadlines
• Detail-oriented with clear and direct communication skills
• 3 years minimum customer service experience recommended (but not required)
• Experience in management and/or oversight of a team
• Interest/ability to cultivate relationships within diverse communities
• Comfortable speaking with patrons, and comfort with public speaking a plus
• Experience with Customer Relationship Management systems (CRMs) a plus (Portland Playhouse uses Salesforce/Patron Manager) 
• A willingness to learn and ability to problem solve
• While the building is ADA accessible, this position requires the ability to navigate multiple levels of the facility, including frequent use of stairs, as an essential function of the job. Reasonable accommodations may be provided to qualified individuals with disabilities to enable them to perform the essential functions of the position.

Hiring Process:

• Submission Deadline: August 5th, 2026
• Rolling interviews beginning August 2026 (the week of August 17 – 21)
• Interviews to occur in person. Accommodation requests welcomed. 
• Target start date projected September 1st, 2026

Equity Statement:

Portland Playhouse greatly values inclusion and workplace diversity. We strongly encourage people with diverse backgrounds, particularly from communities of color and historically underrepresented groups, whose professional and personal experiences advance our vision to apply. We support equal employment opportunities for all classes of individuals, regardless of age, race, color, national origin, citizenship status, disability, religious creed, sex, gender identity or expression, sexual orientation, marital status, economic status, or veteran status. We are an equal opportunity employer.

Anyone applying for employment with Portland Playhouse can bring a support person to the interview. A support person is most useful when an applicant’s personal or cultural values might limit the information they can provide in the interview process. You and your support person can be assured that you’ve been treated in an inclusive and safe manner, respectful of your cultural values and your support person can provide a more in-depth picture of your relevant competence, skills and experience. If you would like to have a support person join you, please indicate this at the time of scheduling the interview.

Application Instructions

To apply, email a single pdf of your resume and cover letter to [email protected]. In the subject line, include the name of the position for which you are applying and reference where you heard about this position.